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FRONT DESK & SERVICE UNIT
Workforce Service Desk
The Workforce Services Desk serves as Paragon's frontline service unit for graduates, employers, and community stakeholders. We provide employer support, graduate coordination, skills profiling, career development, and documentation assistance. Our team listens to your needs, offers appropriate guidance, and coordinates with the right specialized service unit to ensure efficient, client-centered service.
WHAT WE CONNECT YOU TO
Our Service Units
The Workforce Services Desk is your gateway to our four specialized service units. We assess your needs and connect you with the right team.
PROCESS
How The Workforce Services
Desk Works
We make accessing our services simple. Tell us what you need, and we'll provide guidance and connect you with the appropriate service unit for the support you require.
1.
Walk In or Reach Out
Graduates, trainees, employers, researchers, partner organizations, and community members may visit our office or contact us through our online channels. We welcome inquiries and provide guidance based on your service needs.
4
Service Units
2.
Initial Intake & Assessment
Our staff listens to your concerns, identifies your needs, and gathers the necessary information to determine the most appropriate service.
3.
Connect You to the Right Service
Based on your needs, we connect you with the appropriate service unit
4.
Follow-Up & Client Support
We monitor the progress of your request, provide updates when needed, and ensure that you receive the appropriate assistance from the assigned service unit.
5.
Service Delivery
The assigned service unit provides the requested assistance, consultation, or support.
6.
Follow-Up & Feedback
We gather your feedback and ensure that your service request has been completed satisfactorily.
Direct Access
Skip the Line
Already know what you need? Use these direct links to reach the right service or submit your inquiry straight to our team.
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Not sure what you need? Ask us?
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